Shipping & Exchange Policy
SHIPPING AND DELIVERY
Orders placed in India are catered by safe and reliable courier companies such as DTDC and Professional Couriers. For international orders, the shipment is via Aramex. The production time would be mentioned in the product description, products that are made on order basis require 10-12 working days to dispatch. After dispatch, for within India, the shipping takes 2 – 3 working days, for international orders, the shipping time depends on the country, between 5 – 12 days. Mathruka Clothing (EXP) items are shipped within 24 hours (excepting weekends and public holidays), provided all the items on the particular order are EXPRESS.
Once dispatched, the tracking number would be shared to the registered email address to track the shipment. We are not liable for any delays in delivery by the courier company but will definitely help you track down your package through our partnering courier company.
PAYMENT TERMS
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order.
TAXES
All prices are inclusive of GST.
EXCHANGES AND RETURNS
As a company policy we do not provide refund on any product sold.
Once the products are sold they can be exchanged for replacement only.
If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at sales@matheukaclothing.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request. Once you have mailed us, please ship out the pieces to the following address:
Mathruka Clothing
146 – A gate kadu Annathanapatti,
Salem – 636002
Products that have been customised as per clients requirements such a custom sizing or custom design will not be eligible for an exchange. Products that have been used or damaged will not be eligible for an exchange. Jewellery is not eligible for exchange. The cost for shipping the product back to us is to be borne by you.
Tamara reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to sales@matheukaclothing.com within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.
Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.